Accessibility Statement

Register

This accessibility statement applies to Register

This website is run by the Foreign, Commonwealth and Development Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • View the browser in a one column format (1280px browser width and Zoom in to 400%)
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver

We’ve also made the website text as simple as possible to understand.

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the consular services team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

[Note: if your organisation is based in Northern Ireland, refer users who want to complain to the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.]

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

The Foreign, Commonwealth and Development Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of this accessibility statement

N/A

Preparation of this accessibility statement

This statement was prepared on 23 December 2020.

This website was last tested on 1 December 2020, by FCDO staff and users with accessibility needs. The test covered the following journey, which is representative of the main template used as part of the service:

  • Visiting the template flight form, and clicking 'Start now'
  • Answering 'yes' to 'Are you 18 years of age or older?'
  • Answering 'no' to 'Have you completed this form to request a repatriation flight before?'
  • Answering 'yes' to 'Have you contacted any airlines to find flights back to the UK?'
  • Answering 'yes' to 'Do you already have a ticket for a flight back to the UK?'
  • Answering 'yes' to 'Are you a British national, or immediate family member of a British national?'
  • Entering a name
  • Entering a telephone number and email address, and then confirming the email address
  • Entering a city
  • Answering 'yes' to 'Are you travelling as part of a family/group?' and then the numbers of people travelling with, including children
  • Answering 'yes' to 'Including yourself, are you travelling with anyone aged 70 or over?' and then entering the number of people over 70
  • Answering 'yes' to 'Are you running low on any medical supplies you need?' and using the following text box to detail the details
  • Answering 'no' to 'Are you running low or without any money?'
  • Reviewing the summary, and pressing submit to receive a confirmation